Nagios alerts using twitter (with twurl) not firing

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We’ve been using nagios for some time and have recently decided to change how we receive alerts. To this end, we’ve installed twurl ( https://github.com/marcel/twurl ) and are using it to send alerts. Unfortunately this logs alerts as having been sent, but none get to the monitor’s twitter account. twurl uses a pretty standard CLI which looks like this (nagios macros left in tact):

/usr/local/bin/twurl -d "status=d @$CONTACTEMAIL$ $NOTIFICATIONTYPE$: $TIME$ : $HOSTALIAS$ / $SERVICEDESC$ is $SERVICESTATE$ ($SERVICEOUTPUT$)" /1/statuses/update.xml

Here’s the notification command:

define command {
    command_name    notify-service-by-twurl
    command_line    PATH="/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/home/nagios/bin"; HOME="/home/nagios"; /usr/local/bin/twurl -d "status=d @$CONTACTEMAIL$ $NOTIFICATIONTYPE$: $TIME$ : $HOSTALIAS$ / $SERVICEDESC$ is $SERVICESTATE$ ($SERVICEOUTPUT$)" /1/statuses/update.xml &>/tmp/lastcheck
#   command_line    /bin/echo '/usr/local/bin/twurl -d "status=d @$CONTACTEMAIL$ $NOTIFICATIONTYPE$: $TIME$ : $HOSTALIAS$ / $SERVICEDESC$ is $SERVICESTATE$ ($SERVICEOUTPUT$)" /1/statuses/update.xml' > /tmp/foo
}

Syntax works fine etc, no issues there. 1st line fires off the 2nd command_line line is to output the contents of the macros nagios uses, and returns what would be expected in all cases.

twurl pitfalls we’ve definitely avoided:

  • we’ve authed to twitter for nagios’s user (su’d in and checked, works
    fine when done manually).
  • the credentials of the app are correct (again, works fine when using
    twurl manually)
  • the settings of the twitter app ( on http://dev.twitter.com ) are
    correct (set to read/write direct messages etc)

I can provide any specific pieces of information anyone might need for extra context but for now that’s about it. Edit: I’m starting to suspect this is due to a lack of a .profile when nagios itself calls twurl, but I’m not 100% sure and still can’t make it “go”.

Update: ascertained that the script is not using the .twurlrc from nagios’s home directory when nagios executes it. This is a problem I still can’t resolve, any other help would be much appreciated.

Answer

Nagios runs external commands without any ENV. To simulate this, you can try running your manual test via “env -i “. You seem to already know this, because you are explicitly setting PATH and HOME. You should try to avoid this, and just use full paths in any scripts/commands/etc.

You also might need to escape some of the non-alphanumeric characters in your command_line, because the shell may eat them. To test this, you can enable debugging output in nagios.cfg (see ‘debug_level’ http://nagios.sourceforge.net/docs/3_0/configmain.html ) or change the command to “echo … > /tmp/whatisnagiosrunning.txt” or similar.

Attribution
Source : Link , Question Author : jhackett , Answer Author : Keith

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