In ‘Control Panel | Programs | Programs and Features’ of Windows Server 2008, I can see an entry for ‘DB2 Enterprise Server Edition – SAPDB2SMP’. When I select it and choose ‘Uninstall’, it goes though part of the uninstall process, then causes the server to have a blue screen and reboot.
There are no relevant logs in the Event Viewer.
The BSOD error details are:
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.272.7 Locale ID: 2057 Additional information about the problem: BCCode: f4 BCP1: 0000000000000003 BCP2: FFFFFA801A335660 BCP3: FFFFFA801A335940 BCP4: FFFFF800027CB270 OS Version: 6_1_7601 Service Pack: 1_0 Product: 272_3 Files that help describe the problem: C:\Windows\Minidump\081414-37705-01.dmp D:\usr\sap\SMP\tmp\2\WER-1033553-0.sysdata.xml
What can I do to diagnose and resolve this issue?
Answer
The server administrators were able to remove it.
They are not sure why they could uninstall the application and I couldn’t. They say that it may have been an authorisation issue, even though my user was a member of the Local Administrators group.
Attribution
Source : Link , Question Author : Techboy , Answer Author : Techboy