Asus Laptop — can’t reformat

Last week I bought an Asus Laptop (Asus TUF F15: https://www.newegg.com/p/2WC-000N-03YF4?Item=9SIA7ABEDH5283). Long story short, it’s defective and I need to return.

Before returning it, obviously, I want to reformat. However, the reformat process stops and does not continue.

Process 1: standard Windows Reset option

I follow the prompts to reset the PC per normal:

enter image description here

When “Status: preparing” reaches 100%, the machine reboots:

enter image description here

After reboot, however, the system enters a screen where every option is an unhelpful deadend that halts the restore process:

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Here’s a video showing most of the options (some options aren’t shown, but they are also dead ends):

https://streamable.com/llw20m

Process 2: Windows boot media

Windows boot media says it is unable to detect any drives:

enter image description here


So, I’m stumped. Any other methods of reformatting a hard disk? It’s an M.2 drive and I do not have an external M.2 drive reader.

Answer

Attribution
Source : Link , Question Author : ryvantage , Answer Author : Community

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