Configure SIP Trunk from Lync 2013 to Cisco Call Manager v6

I’m implementing Enterprise Voice for Lync, and I have to get Lync to work with a antiquated Cisco Call Manager version 6. The SIP trunk has been created but I get this error on my Lync servers: A PBX gateway has been marked as down. Gateway name: 192.168.1.14. Cause: A gateway failed to respond to … Read more

CUCM Nested SQL query to link devicepool and licensing

Cisco’s licensing manager has a shortcoming in that it provides licensing data per enterprise instead of per cluster. I am attempting to utilize SQL queries to produce this data. Currently, i have two queries that provide some relevant information. SELECT name,value FROM TABLE (FUNCTION LicenseTotals()) (pkid,name,value,UserValue,DeviceValue) which produces this output name value ================= =================== CUWL … Read more

Microsoft UC and Skype for Business

I new to the Hosted PBX and VoIP systems. Currently the company I work for has an old T1 phone system they are looking to move away from. We have Skype for Business and Office 365. Basically my question is, to use this system to make phone calls outside of our office will we need … Read more

Exchange 2010 and 2013 Co-existance Unified Messaging routing issues

I’m in the process of upgrading Exchange from 2010 to 2013. The 2010 server is used with Lync 2013 as a unified messaging server. Co-existence is configured and proxy and redirects for normal exchange operations are working as expected, but not UM requests. When it hits the server Exchange 2013 appears to receive the request … Read more

How do I use ISDN debug on a Cisco router to troubleshoot PRI phone issues?

We have a Cisco 2811 with UCM E 7.0 running our phone system. It is connected to the PSTN by a VWIC2-1MFT-T1/E1 card connected to a PRI from the phone company. From time to time of late, we are experiencing fast-busy signals when trying to make outgoing calls (dial 9 for secondary dial-tone). At these … Read more

Trying to get a Polycom CX600 phone to work with Lync 2013 server/client

I’m currently trying to setup a Polycom CX600 to test the operability with Lync. We have been using Lync for several months, but only really using the IM aspect. I didn’t set the Lync server up initially but am trying to troubleshoot where the problem may lie. I’ll explain my setup to better help track … Read more

Nested/Joined SQL Query to Extract Phone Data From Cisco UCM Database

I need to query numbers of phones per site for Analog, and IP phones separately. I can do it with these two queries. IP Phones: select count(d.name) as IP_Phones, dp.name as DevicePool from Device as d inner join DevicePool as dp on d.fkDevicePool=dp.pkid inner join typemodel as tm on tm.enum=d.tkmodel where (tm.name != ‘Analog Phone’ … Read more

Unified Communications SSL Certificate (SAN)

Are Unified Communications SSL certificates (aka Subject Alternative Name / SAN) suitable for securing a CMS website in IIS, which serves lots of different secured websites for various clients each on their own domain name? The CMS will run on a single IP address and a single IIS site, but the content served will be … Read more

Forwarding/Simulring settings reset when logging in with Lync client

Problem: Using a Lync phone edition device, or using SEFAUtil, we can set forwarding/simulring settings for a particular user. Once that user logs in on a Lync client (running on Win7), the forwarding/simulring settings are removed after a few seconds. On the Lync client UI, the settings are disabled. When using SEFAUtil or a Lync … Read more